The mission of the Jacksonville Fire Department is to provide the highest quality fire, rescue, and emergency medical services to our customers, the citizens of Jacksonville. Emergency services are enhanced by comprehensive training, emergency planning, code enforcement, and innovative safety awareness programs. This mission is accomplished through the efforts of dedicated professionals who are committed to teamwork, continuous improvement, and providing superior customer service.
Since 1986, the Fire Department has coordinated the emergency management activities for the City of Jacksonville. This responsibility covers all four phases of emergency management, which includes preparedness, response, recovery, and mitigation. The umbrella organization for emergency management in the United States is the Federal Emergency Management Agency (FEMA). Emergency management requires the cooperation and involvement of all City departments, private industry, state and federal agencies, and volunteer organizations (American Red Cross, etc.). The Fire Chief oversees the ongoing development and maintenance of this program and staffs the Administration Division, where he is responsible for providing the overall direction of the department and for managing the department's resources