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Water Billing Department

The City of Jacksonville has tried to make it easy to pay your water bill by offering you 4 different ways to to pay your water bill.  You have the option of paying online, by mail, by drop box, or in person.  The Water Billing Department is where you go to sign up for new service and pay for water and sewer taps.

 Water Utility Billing

 Paying Online:

  • You must have your water bill to use the online payment software.
  • Must be made before 5pm on the 15th to ensure the 10% penalty is not placed on your account.
  • Payment must be made by 5pm on the 25th to ensure there is no interruption in water service.
  • You can make online payments by clicking here.

By Mail:

  • The Payment must be received by the 15th of the month to ensure the 10% penalty is not placed on the account.
  • Payment must be received by the 25th to ensure water service is not interrupted.
  • Please include your account number on the payment.
  • DO NOT Send cash through the mail.

 

Drop Box:

  • For your convenience the city has a drop box located outside the Customer Service Center off of Ragsdale Street.
  • Payments must be received by 5 PM on the 15th to ensure a 10% penalty will not be added to the account.
  • Payments must be received by 5 PM on the 25th to ensure no interruption in water service.
  • Please include your account number on the payment.
  • DO NOT place cash in the drop box.

 Payment in Person:

  • The Customer Service Center is opened from 8 am to 5 PM Monday thru Friday.
  • The Customer Service Center is located at 215 E. Rusk St.
  • Please be prepared to stand in line if you are paying on the due date or the cut off date.
  • If you do not have your water bill you will be required to fill out a payment slip located inside City Hall.
  • Please don't talk on your cell phone while talking to the cashiers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Finance Department

Quick Reference

Contact Information

Water Billing Department:
Donna
     Donna Perry
Utility Billing Manager

Address:
Customer Service Center
215 E Rusk

Jacksonville, TX 75766

Phone:
(903) 586-3510 ext: 1124

Email:
donna.perry@jacksonvilletx.org